Returns and Refunds

Replacements, Refunds and Returns

WRONG PRODUCT RECEIVED: If you have received a wrong product, here’s what you should do-

1. Take a picture of the parcel with the label that mentions order details, together with the product received and email it to care@thehoneycompany.in
2. We will send you the correct order within a week to 15 days of receiving your complaint and proof.
3. If a refund is requested for, the amount will be credited into the same account you have paid us from within 7 days of receiving the complain and refund request.
4. Please ensure we receive your complaint within 7 days  of receiving the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.

DAMAGED PRODUCT: We have specially designed our ecofriendly packaging for our products. This packaging has proved to very sturdy and has been successful in our vigorous drop and throw tests. We have not received a single complaint about breakage or any other form of damage. In the unlikely event that you have received a damaged product, here’s what you should do-

1. Take a picture of the parcel with the label that mentions order details, together with the damaged product received and email it to care@thehoneycompany.in
2. We will send you a replacement within a week or 15 days of receiving your complaint and proof.
3. If a refund is requested, the amount will be credited into the same account you have paid us from within 7 days of receiving the complain and refund request.
4. Please ensure we receive your complaint within 7 days  of receiving the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or replacement.

REFUNDS (Late or Not done)

1. If you cannot remember receiving a refund, please check your bank account/statement thoroughly.
2. If you’ve done all of this and you still have not received your refund yet, please contact us at care@thehoneycompany.in

REPLACEMENTS (Late or Not done)

1. If you haven’t received your replacement, please get in touch with us at care@thehoneycompany.
2. We only replace items if the one that was sent as per order was a 1. Wrong product 2. Damaged product.

RETURNS

We do not accept Returns of our products for safety reasons as they are food products.